{"id":1282,"date":"2023-08-08T07:34:00","date_gmt":"2023-08-08T07:34:00","guid":{"rendered":"https:\/\/tokiomarinenichido.jp\/before-and-after-the-application-tokio-omotenashi-policy-application-how-to-contact-the-insurance-company-go-to-the-hospital\/"},"modified":"2025-08-25T07:20:33","modified_gmt":"2025-08-25T07:20:33","slug":"tokio-omotenashi-policy-app","status":"publish","type":"post","link":"https:\/\/tokiomarinenichido.jp\/en\/tokio-omotenashi-policy-app\/","title":{"rendered":"Before and after the application] Application for TOKIO OMOTENASHI POLICY How to contact the insurance company & go to the hospital."},"content":{"rendered":"
\n
\"\"
TOKIO MARINE Safety Information<\/figcaption><\/figure>\n<\/div>\n

Must be installed after signing the contract<\/h2>\n\n

If you need to go to a hospital while in Japan, you must contact Tokio Marine & Nichido’s call center via the app.<\/p>\n\n

Languages other than Japanese are also supported, and calls can be made from the customer’s smartphone (home country line only).<\/p>\n\n

<\/p>\n\n

Start with installation<\/h3>\n\n

From your smartphone<\/p>\n\n

Please search “TOKIO MARINE Safety Information”<\/strong>.<\/p>\n\n

If you are using android click here<\/a><\/strong><\/p>\n\n

If you are using an iphone click here<\/a><\/strong><\/p>\n

\n
\"\"
APP<\/figcaption><\/figure>\n<\/div>\n

Step 1] First, Log in.<\/h3>\n\n

<\/p>\n

\n
\"\"
Login<\/figcaption><\/figure>\n<\/div>\n

Please check [I agree to the terms and conditions] on \u2191<\/strong>.<\/p>\n\n

<\/p>\n\n

Step 2] Enter the ACTIVATE CODE<\/h3>\n\n

One of the most frequently asked questions is, “I don’t know my ACTIVATE CODE?” Please check the code in the e-mail you will receive immediately after signing up online.<\/p>\n

\n
\"\"
APP<\/figcaption><\/figure>\n<\/div>\n

Once you have entered the ACTIVATE CODE, you are done. It’s that easy.<\/p>\n\n

Top screen of the application<\/h3>\n\n

This is the top screen.<\/p>\n\n

<\/p>\n

\n
\"\"
APP<\/figcaption><\/figure>\n<\/div>\n

\u2191\u2191\u2191\u2191<\/strong> With this app, you can check information on disasters in Japan, typhoons, or tourist information.<\/strong><\/mark><\/p>\n\n

<\/p>\n\n

This page will only tell you how to use the application to go to the hospital for illness or injury during your stay.<\/p>\n\n

<\/p>\n\n

Change display language<\/h3>\n\n

The language can be changed though it is written in English since it is set to “English” in the settings.<\/p>\n\n

Click \u2261<\/strong> in the upper left corner of the screen to open the following screen, where you can change the language.<\/p>\n\n

<\/p>\n

\n
\"\"
APP<\/figcaption><\/figure>\n<\/div>
\n
\"\"
APP<\/figcaption><\/figure>\n<\/div>\n

How to contact Tokio Marine & Nichido in case of emergency<\/h2>\n\n

Click [MEDIC] at the bottom of the application to display the following screen.<\/p>\n\n

<\/p>\n

\n
\"\"
APP<\/figcaption><\/figure>\n<\/div>\n

Here is an indication of how to use the insurance.<\/p>\n

\n
\"\"
APP<\/figcaption><\/figure>\n<\/div>
\n
\"\"
APP<\/figcaption><\/figure>\n<\/div>\n

Click on the screen to contact a Tokio Marine & Nichido operator via the hotline (calls can be made without a Japanese line), and tell them about your current situation.<\/p>\n\n

Note: Calls cannot be made from smartphones or tablets that do not have calling capabilities.<\/mark><\/strong><\/p>\n\n

<\/p>\n

\n
\"\"
APP<\/figcaption><\/figure>\n<\/div>\n

Then go to the hospital for a checkup.<\/p>\n\n

<\/p>\n\n

If you wish to go cashless, your insurance company will contact the hospital of your choice to see if they can pay for your treatment.<\/p>\n\n

If the hospital agrees, you can concentrate on your treatment since there is no payment at the hospital.<\/p>\n\n

<\/p>\n\n

The following is a description of the TOKIO OMOTENASHI POLICY application.<\/p>\n\n

There are other features as well, and we hope that those who have subscribed will take a look at them.<\/p>\n\n

<\/p>\n\n

Click here to<\/a> purchase insurance.<\/p>\n\n

\nhttps:\/\/tokiomarinenichido.jp\/en\/\n<\/div><\/figure>\n\n

TOKIO OMOTENASHI POLICY] questions are not accepted by phone.Please note that we can only be contacted by e-mail.<\/strong><\/mark>>> mail (usu. in phrases like “e-mail”, “text message”, etc.) <<<\/strong><\/a><\/p>\n\n

<\/p>\n\n

<\/p>\n\n

<\/p>\n\n

<\/p>\n\n

<\/p>\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Must be installed after signing the contract If you need to go to a hospital while in Japan, you must contact Tokio Marine & Nichido’s call center via the app. Languages other than Japanese are also supported, and calls can be made from the customer’s smartphone (home country line only). Start with installation From your […]<\/p>\n","protected":false},"author":1,"featured_media":1190,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"swell_btn_cv_data":"","footnotes":""},"categories":[57],"tags":[],"class_list":["post-1282","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-japanese-travel-insurance-en"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t