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Frequently asked questions about TOKIO OMOTENASHI POLICY, the insurance policy for your stay in Japan for up to 31 days.\u3000It is so-called Q&A.<\/p>\n\n
Probably more than 90% of your questions will be answered if you read this page properly, so please check here first.<\/span><\/mark><\/p>\n\n <\/p>\n <\/p>\n\n <\/p>\n\n Before answering some frequently asked questions, we would like to briefly explain TOKIO OMOTENASHI POLICY.\u3000\u3000When applying, please make sure to read the “Important Information Statement” carefully on the application screen.<\/p>\n\n TOKIO OMOTENASHI POLICY<\/strong> is “an inexpensive insurance policy specifically designed for non-residents of Japan to cover the cost of medical treatment for unpredictable and sudden illness or injury while in Japan<\/mark><\/strong>.<\/p>\n\n Free WIFI and other incidental services are also available, but I think it is safe to say that they are just an added bonus.<\/p>\n\n <\/p>\n\n For questions about the application screen or problems with the process, click here.<\/p>\n\n <\/p>\n\n If you are applying with a smartphone or tablet\n android 4.4 or later with the latest version of chrome<\/mark>\n<\/strong> or\n iOS 8.4 or later with the latest version of safari<\/mark>\n<\/strong> Please use the latest version of Safari on iOS 8.4 or later. If you use a browser other than those listed above, an error may occur and you may not be able to apply.<\/p>\n\n Also, free WIFI may cause errors for security reasons.<\/mark><\/strong><\/p>\n\n There may be a problem with the communication environment, or many people may be applying at the same time.\u3000Please try a better location with a better communication environment, and try a different time.<\/p>\n\n <\/p>\n\n I think it may be due to some kind of input error.<\/p>\n\n Please click here for a detailed explanation.<\/p>\n\n <\/p>\n\n You may enroll, but please understand that illness or injury outside the policy period will not be covered.<\/p>\n\n <\/p>\n\n We do not know what kind of internet connection you are using.\u3000(It is also possible that the phone itself is not switching WIFI lines: ….) We are aware that the Internet line currently in use is outside Japan, so please try a different Internet line.<\/p>\n\n <\/p>\n\n In some cases, free WIFI cannot be contracted due to security reasons.<\/p>\n\n <\/p>\n\n <\/p>\n\n Please check the \u2193.<\/p>\n\n <\/p>\n\n Basically, the application screen asks you to apply with your own credit card or a family member’s credit card.<\/p>\n\n <\/p>\n\n How many relatives are in your family? and “Can I use my card?” We are unable to answer questions such as “How many relatives do you have?<\/p>\n\n <\/p>\n\n Please proceed through the application process and try it yourself. <\/p>\n\n Note:<\/strong> If you have free WIFI or poor internet connection, access to your credit card company may be denied.\u3000Please note that in some cases, the error may be due to the internet connection, not the type of card.<\/p>\n\n <\/p>\n\n <\/p>\n\n If you do not receive a completion email, you are not insured.<\/p>\n\n <\/p>\n\n It appears that an error occurred on the payment screen.<\/p>\n\n <\/p>\n\n Please check here.<\/p>\n\n <\/p>\n\n If you have applied for 3 people, or if you have applied for multiple people but only received completion emails for 2 people, etc., please log in and check to see if you have been properly subscribed.<\/p>\n\n It appears on my credit card statement list now, but will disappear in a few days.<\/mark><\/strong><\/p>\n\n The insurance company will not charge the credit card company and the customer will not be debited.<\/p>\n\n To date, there have been no cases of uninsured persons being debited.<\/strong><\/p>\n <\/p>\n\n Apart from the application process, the most frequently asked question is, “Can I use my insurance to cover this illness?” This is a common question other than the application procedure.<\/p>\n\n <\/p>\n\n Some of you are thinking, “Well, maybe I should get insurance, that would be a good deal!\u3000but it is not a good deal.<\/p>\n\n <\/p>\n\n Can I use my insurance for this disease?\u3000We get a lot of questions like this, but basically only covered for unforeseen illnesses or injuries.<\/mark><\/strong> Please think of it as a “one-size-fits-all” policy.<\/p>\n\n A few people have asked the following questions, which we are unable to respond to.<\/p>\n\n The above examples are matters that can be predicted in advance or things you want to do and this insurance is not available. Health checkups and physical examinations in Japan (examination fees) including ophthalmology, etc.<\/strong><\/mark><\/p>\n\n I would like to be examined by a dentist.<\/mark><\/strong><\/p>\n\n All symptoms related to pregnancy.<\/strong><\/mark><\/p>\n\n Already in poor health (already sick)<\/strong><\/mark><\/p>\n\n Pre-existing medical conditions. (Exacerbation of a long-standing medical condition)<\/mark><\/strong><\/p>\n\n and others. This type of insurance basically covers “unpredictable and sudden illness or injury.<\/strong><\/mark><\/p>\n\n For example.<\/p>\n\n The performance of this insurance policy comes into play in cases like the following.\u3000This is a case that can happen to anyone, but it is a sudden illness or injury that cannot be predicted.<\/p>\n\n <\/p>\n\n If you still do not understand what you have read so far, please contact your insurance company directly.\u3000Please contact the insurance company directly.<\/p>\n\n <\/p>\n\n Click here\u2193\u2193\u2193 <\/p>\n\n <\/p>\n\n <\/p>\n\n Here is a collection of other questions<\/p>\n\n <\/p>\n\n This insurance does not provide such coverage.<\/p>\n\n <\/p>\n\n <\/p>\n\n Covered within the policy period in Japan.<\/p>\n\n From the moment you leave the country, insurance is not available.<\/p>\n\n <\/p>\n\n No problem.<\/p>\n\n <\/p>\n\n TOKIO OMOTENASHI POLICY is an insurance policy for such people.<\/p>\n\n Any nationality is welcome, so don’t worry about which nationality you are.<\/p>\n\n <\/p>\n\n There are no designated hospitals in Japan.<\/mark><\/strong><\/p>\n\n If you contact your insurance company before going to the hospital, you will be able to use the cashless service.<\/p>\n\n Please note that cashless service may not be available at some hospitals. <\/p>\n\n The insurance company will contact the hospital and if the hospital is OK, cashless can be used at any hospital.<\/p>\n\n <\/p>\n\n Once you have subscribed to TOKIO OMOTENASHI POLICY, please download this application.<\/p>\n\n![\"\"](\"https:\/\/tokiomarinenichido.jp\/newwp\/wp-content\/uploads\/2022\/11\/sorryforstrangewords-1024x345.webp\")
<\/figure>\n<\/div>\nWhat kind of insurance is TOKIO OMOTENASHI POLICY?<\/h2>\n\n
About application<\/h2>\n\n
Please note the device’s browser<\/h3>\n\n
The “Description of important matters” page of the PDF page required for the procedure keeps showing “in communication” and will not open. I think there must be some error on your end because I have no problem with the internet environment, but I cannot apply.<\/h3>\n\n
Why doesn’t the screen advance?<\/h3>\n\n
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I will be in Japan for 35 days.<\/h3>\n\n
I entered Japan yesterday, but I get an error message saying that I cannot apply from outside the country.<\/h3>\n\n
Can others apply?<\/h3>\n\n
Can I join with someone else’s credit card?<\/h3>\n\n
My credit card has been charged, but I have not received a completion e-mail.<\/h3>\n\n
I do not know if you are able to join?<\/h3>\n\n
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The card is being charged even though it is not insured.<\/h3>\n\n
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<\/figure>\n<\/div>\nIllness and Injury<\/h2>\n\n
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Examples of frequently asked questions that are not covered by insurance<\/strong><\/h3>\n\n
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Inquiries can only be made by e-mail.<\/strong><\/h3>\n\n
Other questions<\/h2>\n\n
I had to change my flight due to illness, can I use my insurance to pay for it?<\/h3>\n\n
Where is this insurance covered from?<\/h3>\n\n
After enrollment, can I make inquiries to the insurance company in Japanese?<\/h3>\n\n
I am a Japanese living abroad and do not have health insurance.<\/h3>\n\n
Where is the designated hospital located?<\/h3>\n\n
Can I use cashless at any hospital?<\/h3>\n\n
How can I use cashless?<\/h3>\n\n
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